Your products will be sent for free via express post which usually takes 2-3 days depending on your location. If you are not there to sign for the delivery, a calling card will be left by the post for your item to be picked up at the nearest post office. Should the order be returned to us, you may be charged for re-delivery.
We deliver to most international locations. Your package will be sent via International express post which may take up to 7-10 days depending on your location. To ensure that your order arrives safely, a signature will be required on delivery. If you (or someone on your behalf) will not be available to sign at your nominated address please provide an alternate address that we can deliver to. If you are not there to sign for the delivery, you will need to collect your parcel from the nearest post office. Orders delivered outside of Australia may be liable for local customs duty and/or import tax on your purchase which will be at your own expense. DermIdenticals take no responsibility if your order is unable to pass customs in your country.
If you are not completely satisfied with your purchase from us, please return it for an exchange or refund. Please contact us before doing so. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. Please ensure that the product(s) being returned are packaged in a well padded envelope or box to prevent damage in transit. You will receive an email confirmation once your package has been received and processed. Returned items will be refunded using the same method used to make payment for the order. Please allow up to 30 days to process the credit to your account. We will notify you via e-mail once the refund has been completed. Please allow up to 7 business days for your financial institution to reflect this transaction. Contact Us